Customer Service Nightmare

I'm sure if we were all sitting in a classroom or meeting room and asked the question "Who has ever been served by a customer service rep who frustrated you more than they helped?", quite a number of hands would be raised.

As if it's not bad enough that programs you install on your computer gathers data about what you have on it and sends it back to the company who then spams you with solicitation emails, customer service reps are now turning your service calls into sales calls. Signing up for services like AOL in this incident is worse than a marriage contract. So think twice, three times before happily sign up with any service agreement, online or otherwise!

PS. During the video, the newscaster asked Vincent how he could remain so polite. I wondered if he was from New York. He is. But then again, it could also be because he was recording the conversation and knew it would be used as evidence.